Sears Home improvement Reviews and Complaints

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Sears Home improvement Reviews

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  • Sears Vinyl Siding Sales

    Salesman came on a morning Friday, took the measurements for the siding, and told me I would receive my estimate and financing details that afternoon. The salesman confirmed my email address with me. It is coming on two weeks since the salesman came to my house and I haven't received an email or a phone call. I have called Sears at least 10 times trying to find out why I haven't received anything. I have been told at least 5 times that someone will return my call and give me some information within the next 24 hours. Nobody has called to give me any information. Not even that... More...
    (Home Improvement)
    rothmann's Picture   rothmann    1 Comments   Comments
  • Too hot to wait a month

    We bought our h-vac unit July 2016. A few days before the year was up the unit stopped, came up with blower unit fault. We called and unfortunately no one is available on the weekend, they tell you to call back on Monday. Luckily the unit started back but on the weekend of July 22 it went out again. My husband called them back and they said it will be August 18th before they can come out for repair. They said if they get a cancellation they will call us. My husband is 69 years old and I have a pacemaker. We also have 2 teenagers that live here. I am very disappointed in Sears and I will... More...
    (Repair Services)
    djphill's Picture   djphill    0 Comments   Comments
  • Roof replacement

    We initially signed a contract with Sears to replace our roof. We decided to go with another company after learning about the warranty on the Sears products. We paid a deposit of $5,000. We cancelled with the 72 hour period but Sears had already deposited the check. It is now 3 weeks later and our refund has not been received. I found out the refund was processed on July 13th but no check has been received as of 7/28. Sears should not have deposited the check before the 72 hour cancellation period was over. It was difficult to reach the local sales mgr. to confirm the cancellation and... More...
    (Home Improvement)
    doglady11's Picture   doglady11    0 Comments   Comments
  • HVAC Heat system turned off by installer - Permit Nightmare

    SEARS HVAC - Worse experience ever.  You get the whole central air and heating installed by Villanueva Construction & Home Remolding company out of Upland- CONTRACTED BY SEARS HOME IMPROVEMENTS.  I thought go through a reputable company that will handle everything.  I did not know this, but the installation was fine.  Completed in October 2015.  In March of 2017 I receive a letter from the City of Inglewood stating that the mechanical permit pulled to work on the HVAC system was not finalized by a city inspector.  I was told everything was... More...
    (Home Improvement)
    gmojica's Picture   gmojica    0 Comments   Comments
  • Weather beater windows

    I've purchased 5 windows a year and half ago. It has been nothing but headaches since then. I found a defect and requested repair. It took them 6 months to finally come out, just to slap a bandage on the issue. I had to fight them again to actually fix it. When they finally did, I found a new problem-2 of the windows were wrong sized. I filed a complaint with BBB but not only Sears told me they wouldn't do a thing to fix it, but also BBB was totally unhelpful. I kept fighting to get them to fix their mistake and finally got them to replace the windows. According to one repair... More...
    (Home Improvement)
    YuriK's Picture   YuriK    1 Comments   Comments
  • Shoddy siding job

    About five years ago, we contacted Sears to have siding installed. We paid over $17,000 to Sears and they hired a third party to do the job. We constantly called and complained t Sears about their shoddy work, and lack thereof. They did not work full days, and it took them thee times as long to get the job done. Te boxes of siding did not even have Sears name on it, it has Allside. We let Sears know about this. A year later, the siding started falling down. My husband noted that most of the siding was not even nailed down. We immediately called Sears, and they wanted an additional... More...
    (Home Improvement)
    pbailey78's Picture   pbailey78    1 Comments   Comments
  • Kitchen & Bathroom upgrade

    I had Sears do an upgrade on my kitchen and my master bathroom. In the kitchen they installed new countertops and also my plumbing underneath the sinks were disconnected. I had a AAA water filter system installed with connections to the icemaker and drinking water in the refridgerator & also a spigot which ran up through the countertop which provided water for cooking. When the job was completed I was told that Sears would not reconnect those two items. I didn't understand why because the line from the refrigerator was already there. The spigot for the cooking water was removed... More...
    (Home Improvement)

    I was looking for a local company " Green City Windows in Bothell WA. for some referral business. When I googled it the top ad said get a quote from Green City Windows. I clicked it then the new site said Thanks for contacting Green City Windows GET A QUOTE and asked all the questions, qty windows my personal info , name address and phone number. A few minutes later SEARS CALLS. They advertised that companies name , misled me to believe that I was giving the info to Green City Windows and then stole their business lead....That Company is Trademarked.......Absolutly CORRUPT/... More...
    (Home Improvement)
    jjakesey's Picture   jjakesey    0 Comments   Comments
  • Sears Kitchen Remodel

    BUYER BEWARE! I am in my 9th week of a Sears kitchen remodel. Contractors are unreliable! They don't put up plastic, anything on the floor, and wood in the house. Plumber chipped my new countertop and new cabinet. Said that the contractors did not leave them enough room! They also ruined my wood floor by dragging appliances from living room to kitchen. New cabinets are cut open in the backs to go around plumbing issues. When asked to have plumbers come first, Sears said no, they come at the end. Really? Backsplash is an add-on. So you spend $25,000 for a kitchen and then have to... More...
    (Home Improvement)
    Leppid's Picture   Leppid    0 Comments   Comments
  • Central Heating and Air

    Consumer beware! It has been over a week that I spoke with Tom Harnett, Richard Sanders, Steve Kennedy requesting a credit to Sears account for $20K on a job that had not even got started due to the lack of knowledge from sub contractor and switch of air unit claiming they were out of stock. Beware that Sears may charge the account prior to even starting the job or completion. Now no calls, text, emails or complaints via customer service or Edgar Porsyan Dist. Gen. Mgr. are not returned. This could also be a violation of banking regulations of charging for services prior to completion. More...
    (Home Improvement)
    Barahung's Picture   Barahung    0 Comments   Comments
  • Central Heating and Air Installation

    08/27/2015 met with Tom Harnett sales representative with Sears. The presentation was great and my wife and I made a decision to go with Sears for the instalation of a new unit. At a price of near $20K. The next day we received a called to schedule the instatlation for for 09/01/2015. Acoording to sales representative a Sears representative was going to come to surveyed the home to document what was needed prior to begining the instatlation. On 09/01/2015 the installera sub contractor showed up claiming that the equipment was on it's way. He appeared to be a sub contractor to Sears... More...
    (Home Improvement)
    Barahung's Picture   Barahung    0 Comments   Comments
  • Sears Home improvement. Beware

    A few days ago I made an appontment to have a sales rep stop by. His presentation was not very good. The #1 thing was to have us sign a contract. That was NEVER going to happen. He was the 1st person we made an appontment with. It got off to a bad start when we said that we wanted to replace 2 windows. and at a later date do 4 more. He tried to explain why we needed to do all of them at once. I said that was never going to happen. He gives us very high prices and says that by signing right now we will save money. I still never saw what the windows looked like. He said that... More...
    (Home Improvement)
    barrymark's Picture   barrymark    1 Comments   Comments
  • Sears Central air has not worked since installed months ago.

    I paid 8000 dollars to have Central Air Conditioning installed in my home. To start with. the installation waas sloppy. After drilling from the outside wall to the vent, the installer used expanding foam smeared all over my wall and patio. I assume it also went into the vent! A couple of weeks later Spokane had it's first hot day, and the AC did not cool. I called Sears, and they sent the same installer. He said, "It needs gas and I will do this in a week!" I called Sears to complain that he should fix his mistakes before doing more faulty insalls. He came back days... More...
    (Home Improvement)
    as901's Picture   as901    0 Comments   Comments
  • Kitchen remodel circus

    Biggest rip off ever! Stay as far away from Sears home improvement as possible. I was misled and lied to on so many occasion I can't even count. Don't let them in your house!!!! Been 5 months since I ordered new counter tops and an Island and the work is still not complete. Everyone blames someone else for the problems. All you get is double talk from the sales staff when you try to find out just what you are paying for till the end when they hit you with a bill. More...
    (Home Improvement)
    Nighthawk's Picture   Nighthawk    2 Comments   Comments
  • Sears Home Improvement. Rudest people ever.

    I have not dealt with Sears in a few years due to horrible service. I had a question today and I call the Home Improvement in Richmond 804-226-4414 and once again horrible customer service from the get go. How can you be having a conversation with someone and you present your question and you get cut off by them saying they have 4 calls ahead of you. When she came back to the phone she was so rude it was unbelievable. I have never talked to someone so rude. I advised her I would call her corporate headquarters. Needless to say she answered my question by advising me the unit column... More...
    (Repair Services)
    sheacock's Picture   sheacock    1 Comments   Comments
  • Misrepresentation of product, bad fit, uncaring management

    The Sears Home Improvement representative told us we were paying for a custom-fit countertop in our bathroom. When it was installed, the installer had to use an inch of putty on one side to fill in the gap and had to gouge into our wooden cabinet on the other side to make the poorly-sized countertop fit. We didn't get to see it until the terrible install was completed. By then, it was too late. When we complained that the countertop did not fit, we were told we had paid for an "off the shelf" countertop, not a custom job. We paid Sears two thousand dollars for something... More...
    (Home Improvement)
    JudyM's Picture   JudyM    0 Comments   Comments
  • Misleading tactics from Sales people

    Buyers beware The sales person from Sears Home Improvement gave us on estimate of $14,000.00 to replace 16 windows in our house,after we told him it was to much money he suggested to get more quotes and Sears would match the lowest price, we did, the sales guy came back and did match the lowest price, however; when it was time for the windows to be install I noticed the windows where different (Lower Quality) from the ones it was shown to us the first time, now since we do not want these windows they are charging us over $3000.00 for breaking the contract when it was them who did not... More...
    (Home Improvement)
    Waldorcha's Picture   Waldorcha    0 Comments   Comments
  • Sears: unreasonable

    Buyer Beware, take your business elsewhere: I was approached, in Sears, by a representative that was offering a special on home improvements. The sales representative that came out was very nice. I received two project managers as I was sold windows and flooring. I should have spoken to someone before I accepted the price as I found out that it was outrageous compared to other providers of service. The windows were over $5,000 for 7 windows but the flooring was the major issue. They charged over $2,200 for a 25 x 8 space that wasn%u2019t that because of non-movable cabinets and a... More...
    (Home Improvement)
    MsCA's Picture   MsCA    0 Comments   Comments
  • Misleading sales, no support of bad product

    Thirteen months ago, we went with Sears HI to put vinyl siding on our home. The salesperson really sold us on how Sears would "stand by its product" and the "lifetime" warranty. Well, now 13 months later, the siding is falling off the house, seemingly b/c the installers did not use nails in the trim. I called Sears expecting their "stand by their product" service, and got told it would be $100 for them to even come look at it. The product is broken, falling off my house, and all this paperwork I have that says "lifetime warranty"? It's... More...
    (Home Improvement)
  • Sears siding and roofing mess

    We contracted with Sears in September/October to have roofing and siding on our older home because my husband is a disabled Viet Nam veteran. We hoped such a large company would handle the details so that we could relax through the process. The salesman, Stephen Ward, assured us over and over again that we would be very pleased with the results. Now, nine months later, the job is still not complete. Sears hires local contractors that we could have hired for much less money. They took out storm windows because the windows wouldn't fit after the casings were wrapped with the siding.... More...
    (Home Improvement)
  • Sears Never Fix Products

    Sears quoted an Aprillaire digital humidifer then installed an analogue one. Took me four months for them to honor their quote - although they installed a Honywell digital humidifer. It odesn't work - for the past five weeks I have been calling them because it is only 8% in my house when it is set to 45. They promise to return calls but no-one calls back. It is under warranty. The unit also failed in November and ended up running on auxiliary for the whole month doubling the cost of heating from the previous year when I had a 14 year old machine. It took them three weeks of my... More...
    (Home Improvement)
    JonH's Picture   JonH    0 Comments   Comments
  • Sears Siding

    I'm very upset. ?I weren?t reading the contract because it was in your laptop and not printed. ( I was getting the information from you) ?When you were leaving I asked you if you have the house tops in scallops/gables and you said that you didn?t include that because you forgot but you will added later and shouldn?t matter to the price. ?We were outside the house discussing going down with siding and I pointed to you the cellar door too. ? The material you showed me is sicker than the material on the house now. Tom Smith and Ivan Castallo both said that Sears does not... More...
    (Home Improvement)
    samyhilton's Picture   samyhilton    0 Comments   Comments
  • Dissapointed Customer

    purchased windows from Sears Home Improvement was told they were good quality windows double pane outside should be like storm windows, had a incident Thanksgiving week reported,because it was vandals we would have to pay to have it put in ok said it was $100.00 for the window, got a call 2 weeks later, rep said maybe we can just replace the glass, talked to my husband he told them there was damage to the frame. 2 weeks went by another rep calls and ask about the window again by then I'm a little be deterred thinking they should have already ordered the window, another 2 weeks pass and... More...
    (Home Improvement)
    help101's Picture   help101    1 Comments   Comments

    UNVELIEVABLE! My mother purchased a home AC outside unit on 2005 and city inspector failed the inspection. Noone ever notified us and now its 2013 and we are selling the property only to find out that the permit was never closed and we must reapply, repay, reinspect and bring the AC work to 2013 code. I have been calling Sears ALL DAY and no one helps, basically we are out of luck they say because the work is over 1 year and we would have to PAY to get an installer to come to the home and see what is wrong with the unti! Im in shock! We have no idea who to call now!!! More...
    (Home Improvement)
    crolinto's Picture   crolinto    0 Comments   Comments
  • Sears Kitchen Remodel Nightmare

    Do not under any circumstances allow Sears or anyone representing Sears in or around your home. This company's authorization to perform home improvement (home jack-ups/f***-ups) should be rescinded. Sears has managed to turn what was supposed to be a dream kitchen into a "living nightmare". These people do not care one iota about the people they are ripping off. If every customer who has had a bad experience with Sears tell twenty people about their experiences, we could run this incompetent pack of horse manure out of business tomorrow. I am up to eye-balls with Sears,... More...
    (Home Improvement)
  • must cancel

    Sears shows up tells me they will call to set a date for a kitchen remodeling job estimated at $20,000. No one calls. No one responds. "Contract " says I cannot cancel. An account opened with Citi bank but I cannot cancel it. Even the headquarters was not able to reach the "TEAM" that is supposed to be responsive. It has been 4 weeks and no one has take final measurements. I get no response. I just want to cancel project. More...
    (Home Improvement)
    guanyin's Picture   guanyin    1 Comments   Comments
  • Sears Roofing, Siding, and Gutters

    We scheduled an estimate for complete roof replacement, gutters, and siding. Sears lost out on estimated $25,000 of business because they could not supply a color swatch of the siding color that was required by our home owners association (HOA) for approval. They cancelled our appointment because they do not supply color samples of any kind, only the samples brought by the Sears representative that we are not allowed to keep. We have already received quotes from 3 other companies, all provided color swatches, samples, and brochures for materials. More...
    (Home Improvement)
    Homeowner122's Picture   Homeowner122    0 Comments   Comments
  • roofing

    3 years ago we purchased a new roof from Sears with all the "warrantees" etc. We were promised a non leaky roof or they will rectify it immediately. Well,I had a non leaky roof at the time-it was just very old and it looked ugly and looked as though it would start going soon. So instead of listening to a contractor friend who advised us not to do a new roof untill needed-we went ahead with Sears. Immediately we had rain inside my house and den. My walls look like they are melting and my ceilings are ruined. What did Sears do? Well after numerous calls they sent out the installer... More...
    (Home Improvement)
    Fox4045's Picture   Fox4045    0 Comments   Comments
  • Sears Kenmore air conditioning unit

    We had a Sears home improvement person come to our house and write up a contract to install an air conditioning unit. Today, 6 days later, he called and said they couldn't do it for the price that he said in the contract and wanted us to give him more money. We said we had signed the contract already for the other amount. We then went and canceled the contract WITHOUT telling us. We want the unit put in for the amount that the contract says. The next step will be getting ahold of the BBB. More...
    (Shopping, Chain Stores)
    skidoo's Picture   skidoo    1 Comments   Comments
  • bathroom remodeling gone wrong

    On March 25-26, Sears worked in my home on a bathroom remodeling project. When the wall system was about to be installed, it was discovered that Sears had the wrong wall color! Therefore, the project was stopped; leaving me with a newly installed acrylic tub but no wall covering. On April 6, Sears completed the surround wall unit (this time with the right color). After three days, deep scratches were noticed on the bottom of the tub. On April 10, the contractor, who had to come out to adjust our water (We were left with lukewarm to cold water.), took pictures of the scratches and... More...
    (Home Improvement)
    porterm's Picture   porterm    0 Comments   Comments
  • No Water Heater installation in Gainesville Florida

    My original order started under this phone number: 352-335-3395 I originally spoke to Ivy Woods and she informed me that there was not an installer available in my area and that she spoke to her area manager and that I could wait for one to be hired but the area manager recommended for the order to be cancelled. I let her know that I would rather have Sears Home Services install it. I called her again but could not reach her so I called to speak to anyone available. I then reached Brenda about a month ago. She was nice and said that she will see if someone was finally going to be... More...
    (Home Improvement)
  • Rip Off

    The sales rep that came out he charged me for items that did not need to be charged, ex: move a bed did not do, remove window bars did not do and remove window sill was not done either. they gave me credit for the moving the bed and removing the window sills but would not credit the removal of the window bars even though they installed the windows from the inside the bars had no effect on the installation. also when they went to finalize my bill they see the sales rep failed to include the HVAC charges and added them in after everything was completed. it took them 3 months to install the... More...
    (Home Improvement)
    boycottsears's Picture   boycottsears    0 Comments   Comments
  • Kitchen Disaster & Horrible Service

    I signed a contract on 4-23-12 for a kitchen remodel. The salesman lied about the time frame & that the only subcontractor would be for the countertop. That company made us take out the temporary sink. Not all the bad cabinets were initially hauled off, the new faucet had a leak & it took 3 attempts to secure my dishwasher. On 5-4-12 I asked the salesman for another copy of the contract cd as mine wouldn't open & that I wanted to look at countertop samples again. He showed up on 6-12 & didn't turn in the order nor did another employee who came out on 6-23. Their... More...
    (Home Improvement)
    Georganne's Picture   Georganne    4 Comments   Comments
  • Replacement windows nightmare

    We had Sears do $12,000 of replacement windows on our house. First, they ordered and installed the wrong windows. Second time around, the downstairs windows done beautifully. Upstairs it looked like Edward Scissorhands did the install. So much damage was done to the walls and sills that a carpenter had to be sent in for repairs. I was told the upstairs installer was the son of the downstairs installer and he really wasn't traines. Whatever the salesman tells you is a lie - we were never able to contact him and the work was actually just outsourced. When we drove by to check on the work... More...
    (Home Improvement)
    julieburgman's Picture   julieburgman    0 Comments   Comments
  • Air Conditioning Unit

    In March, I paid approximately $8500 for a brand new A/C unit. I experienced nothing but headaches. First, they ordered the wrong size. They installed window units while waiting for the new unit. Second, the SC contractor installed the wrong unit and mismatched parts. Third, coils were not the right fit for the unit and was held together with tape ONLY. Fourth, instead of saving money, our bill doubled. Fifth, Calling a customer service was a nightmare. Sixth, it is now September and we have paid for 2 service repair at $120 a visit=$240. I could go on; however, I would need a book. My... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    Myragator's Picture   Myragator    0 Comments   Comments
  • Horrible roofing job

    Sears replaced my roof in 2011. 4 months after i found they never re-connected my exhaust vents which was causing moisture to blow into the attic. After i complained they said this was not a big deal and it would okay if it was never connected. The moisture would not damage my attic. A few months after I then found they installed an incorrect dryer roof vent which got blocked with the lint and caused a fire in the vent. I would not recommend Sears. More...
    (Home Improvement)
    apopkacb's Picture   apopkacb    2 Comments   Comments
  • Installation and pricing of granite countertops

    I had granite countertops installed and was ripped off on the pricing. The salesman told us the pricing was based on square footage and included everthing. We were charged almost $100.00 a square foot for 57 square feet which is quite high compared to any other granite place I contacted, but then were charged for a sink, faucet, installation, electric, plumbing, commission etc. This breakdown was never in our contract that we signed. We were told that the $99.00 included installation and the sink, etc. The contract only had a figure at the bottom with no breakdown. Bottom line, the... More...
    (Home Improvement)
    Sharon9103's Picture   Sharon9103    1 Comments   Comments
  • Windows

    Great experience with Sear HomeImprovement. We purchased Weatherbeater windows. The sales person was wonderful, the installers did a great job and we are loving the new windows. They look great! The process was very smooth. We had to put a small downpayment on the windows and did not pay for the job until completion and satisfaction. More...
    (Home Improvement)
    alene1's Picture   alene1    0 Comments   Comments

Sears Home improvement Reviews By Product

Sears Home improvement Comments

kborde says: (5 years ago)
i contracted sears to put a new roof on my house, they were not the best estament but they financed at 9% which i thought was good, the salesman was a nice man we got along well talked for about 2hrs my wife cooked dinner while we talked and he stayed for dinner very nice experience, we signed a contract over coffee after dinner and all was good, i thought i had made a new friend and a good deal. then nothing, no one called for two weeks, and i couldnt get hold of any one, he new i had leaks in the roof and was waiting for the new one, but still nothing, then finaly at the end off the two weeks the salesman called and said he had made a mistake, that he had only measured half the roof so now it was going to cost me double the price, (15,600.00) i told him i couldnt do that, he was nice about it and said thats what i told them, then said but we will let you out of the contract, i was glad about that and thanked him, then i got to thinking about it, i know, bad thing to do. the other estimates 2 were cheaper and one was higher, so did they all mis measure or is sears just that much higher priced than everyone else, in one cast sears was all most triple the price, WOW, i thuoght. my credit is top notch i got the city bank card good for 10,000 threw sears he never told me about the same day in the mail, so did he call me up and lie about the price being double to get out of the deal and make me feel good about it? i dont know. i had 5000 to put down on the roof that i was going to pay another card off with that, but the sales man had the good idea, pay off the other card that was 21% intrest and pay out the roof finance at at 9% that way i would save $ in the long run, (good idea) i did just that, now that they canceld the contract i have no money for a roof that leaks and a credit card with out a high enough limit to pay anyone else to put a roof on my house, im pretty much screwd, no $, no contract, and no roof in site. not to mention i found black mold growing on the celling where the roof is leaking. thanks sears

Rmerline says: (6 years ago)
I wish my mother and I have read these reviews. We would never have contracted with sears for remodeling and flooring. We were very disappointed for the length of time it took for the job to be completed. we were promise 4 to 6 weeks. Job dragged 3 months and half. Most of what we discussed were not included in the contract. The back splash my mom picked out were not delivered. The tile subcontractor put up wrong wrong. We asked to have it replaced with the correct one. Sale person came by we pick it again and we still didn't get the right one. We were forced to keep what was up there because of the length of time it took for the project to be completed. Another set tile was set and the grout didn't match the other one already set on the wall. Call project manager Jason by the way has no customer service training . Always rushing you in conversation. He doesn't care of what you dissatisfied in . Jason after several call stated he will looked to see what color grout was put in and going on two weeks now no call back. We were promised interest free that never happened. very first bill interest started to accrued. Informed salesman Anthony stated region manager will look into it. Communication with salesman started great but as I started to complaint it diminished. we were promised $500:of the bill for the wrong tile we will wait to see if sears going to keep their promise. My electricity was used to cut off cabinets and dry off refacing material also for cutting floor tile. My mother and I weren't home and the tile contractor (David)had my daughter to sign completion of certificate stating we are satisfied we the job. My daughter know nothing about the work. Unethical!!!!!.We are disappointed with the lack of response and professionalism we received from the team. We trusted sears as a big company to deliver quality work.

Rocks says: (6 years ago)
We installed a heating and cooling system 12/13/12 from Sears and had nothing but problems. don't waste your time with Sears home improvement. The thermostat was incorrectly installed, and so every season the installer would have to come out and fix the problem without resolving the problem which was very frustrating because we would have to take time off from work to correct the issue but then to discover that when one issue was resolved another arose. 18 months have come and gone and feeling like we've been bamboozeled. The unit has not been working properly so we called the original installer and he is now instructing us to call Sears ( what a run around!) we call sears and find out that the warranty on the unit has now expired but gladly offered their maintenance plan:
Air conditioning unit $700.00 for 2 years and heating unit $286 for 2 years :O
We have a child with chronic asthma and sweating like you would not believe!
DON'T make the mistake we made. If they approach you in any of the Sears store while you are shopping which was what they did to us, RUN!

lrosewiles says: (6 years ago)
I wish I had seen this prior to hiring Sears for a small kitchen remodeling. We've had nothing but problems. Cabinets measured incorrectly, delay after delay, they say people are coming and they don't so you waste days of work waiting. A terrible experience. We are still waiting for them to make it right by threatening legal action.

hoffmanfinancial says: (7 years ago)
Sears Home Improvements Timeline
May 12, 2013 Maureen McMahon signs agreement with Sears Home Improvements for
purchase and installation of a central air conditioner unit and a furnace
Sears salesman is Edward Aronson
With the agreement, Sears offers and Maureen accepts 12 months no-interest financing for the contract which totals $10,329.30
Aronson offers our choice of $850 Sears Gift card or reduction in contract price. Sears gift card is chosen
Aronson states that charge to interest free account will not occur until the installations are completed and pass inspection by the township
Contract states “formal completion of this installation does not occur until the inspection(s) is completed (if required) and that the balance due will not be collected until such time, as provided in my installation contract.”
Installations of both units are scheduled for June 4, 2013.
June 4, 2013 Installations occur as scheduled.
June 4, 2013 Sears charges credit account contrary to contract wording. (This was not
discovered by McMahon/Hoffman until the July Citibank bill was received. The June bill was never received). He July bill includes a $25.00 late charge.
June 5, 2013 Maureen calls Township of Old Bridge and accepts the first open inspection date
which is July 2, 2013
July 2, 2013 Township inspector arrives; inspects furnace and gives notice that installation is
not in compliance with code and we are in violation of fire and safety laws.
July 3, 2013 Maureen calls Sears Home Improvements –
Shulanda Rhodes
800-222-5030 X 5465
Call is sent to voice mail and Maureen leaves message
VARIOUSDATES Maureen makes two subsequent phone calls to Shulanda Rhodes and sends two
faxes. No messages are returned.
Township of Old Bridge notifies McMahon/Hoffman that a $2,000 fine is pending for uncorrected violation of the fire codes.
July 19, 2013 Credit account statement is received in mail from Citibank showing past due
balance from previous month and a late fee of $25. Previous statement was never received

Maureen and Michael both make phone calls. Michael leaves messages with answering services at various numbers including Sears Home Improvements Quality Assurance department. No calls are returned.
Michael is finally connected with Sears National Quality Assurance agent. She verifies that Sears’ sub-contractor was notified three weeks ago. Michael informs her that we were never contacted by them and our concerns were never acknowledged.
Maureen reaches Sears credit department and explains the situation. Maureen is informed that all charges would be reversed. In fact, only the $25.00mlate fee was reversed and the charge of $10, 329.30 remains on the account as of July 28, 2013.
July 21, 2013 Maureen calls Aronson and leaves message on his voice mail. He assures us
that he will contact the appropriate people and it will be taken care of.
July 24, 2013 Service technician schedules a visit for Saturday July 28, 2013.
July 28, 2013 Technician reviews notice from Township inspector and the installation.
Technician advises Michael that the part that Township is requiring is no longer manufactured and that he believes that the company that made it is no longer in business.
Michael leaves two voicemail messages for Aronson.
Aronson returns phone calls and Michael informs him that unless some notification is received by the end of the day on Monday July 29, 2013 that all
corrections would be made, legal action would be taken.
1. Total balance on credit account must be reversed.
2. Letters must be sent to all three national credit reporting agencies explaining that the past due balance was entirely the fault of Sears and should not be reflected on Maureen or Michael’s credit history.
3. Code violations must be remedied.
4. Township of Old Bridge must be advised DIRECTLY BY SEARS that corrections have been made.
5. Written assurance must be received from Sears that the credit account will not be charged until the deficiencies are corrected and THE INSTALLATION HAS PASSED INSPECTION BY THE TOWNSHIP OF OLD BRIDGE.
6. Since Maureen and Michael do not plan to patronize Sears ever again, the $850 rebate will be credited directly to the credit account or paid to McMahon and Hoffman by check rather than as a Sears Gift Card.

allme102 says: (7 years ago)
I have had two SHI people to my house, the first stood at my door and told me if I am getting quotes, Sears will be the most expensive, and he would be waisting my time. Sears called back to see how the esitmate went, i told them what happened and they apologized and offered me a discount and a new rep. The new rep showed on time, freindly and knowledgeable. We got an estimate for 21K worth of windows, insulation, siding, garage door, and new ac. I told him I would make a decision and be in touch. I sent him an email asking for several items, (written estimate, scope of work, pics of windows since i never saw them when he was out). It took him two weeks to respond,with a picture of the window, and a statement remove and hall away all items they replaced. I sent another email, and two voice mails, asking for scope of work and written estimate. No response. I called the main office, left voice mail at 8am, finally got a call from district manager at 4pm. Stated he would call rep call me back. the responce from the Dist Man 2 hours later, they need to be sure I am going throught with this, their busy and I am asking for alot of my rep, without assurance that they will get the work, but he will have rep call me today. No call, just another email with quick notes of scope of work, and still no written esitmate, but my estimate went up by nearly 5K. Is this really Sears now? Sad, upset and confussed. I try to give a company my business and want guarentees for it, and they apparently dont do that.

honeybee1463 says: (7 years ago)
I had an improperly installed roof that is humping up all along the edges, and sears salesmen 2 of them mismeasured my house so I was shorted half of the insulation I was contracted for. They also lied about what insulation they put in it was not owens corning fiberglass but some type of brown corrigated stuff. I was also told I signed a completion of job contract which was a lie. The woman at National consumer care at sears said that the signature on that document did not match all my other contract signatures. I said that's because I never signed it. I have call managers Robin Hatfield, Steve Jolles, and many many others NO ONE RETURNS THE CALLS!! I am sick and tired of dealing with people who rip off the elderly, handicapped, and Vetrans of war. All I am asking for is a call back, and to fix my roof, and give me the other half of the right insulation I was contracted for. I will never stop calling or writing about this! Especially when the first salesman Roy Owens came out and would not leave till 2 AM!!!! He kept trying to jack the bid up by 300.00, and the computer wouldn't let him. Then he tried to get us to sign up for a business of his own on sears co. time, for co. named MyCom said we could get 7 people to buy product and we would get 1,000 dollars. He would never say what the product was, but we could use this so called home business to write off or rip off the IRS for tax write offs for our roof, insulation, and gutters. When we told the manager Steve Jolles he blew it off like it was no big deal...and why did Roy take so long? I told him all of the above. Then Steve said well you could have asked him to leave. I said we did I went to bed at 12am, and Roy was then trying to get my boyfriend to sign my contract. In which my boyfriend said no I don't own the house she does. I was also promised 10% off if I would let another salesman in my house (because I was already approved for financing). So I agreed, but when Paul Hofmeister came he said he could only go down to 13,000.00 which was only 1.000 off not 1,400 off. Its sad all these complaints and no one gets any results! They are just using the sears name to gain your trust. DON'T TRUST THEM... NONE OF THEM!!!NOT EVEN THE ROOF INSPECTOR WHO SAID HE WORKED FOR ME NOT SEARS..THEN I GOT THE REPORT THAT MY ROOF WAS FINE, SO I CALLED HIM HE SAID I CAN'T TALK TO YOU ABOUT YOUR ROOF. REALLY I THOUGHT YOU WORKED FOR ME....OH YEA THATS RIGHT HE DIDN'T LIKE WHAT WE OBSERVED ABOUT ROY OWENS THAT HE USED OUR BATHROOM 5 TIMES NEVER FLUSHED THE TOILET OR RAN WATER ALL WE HEARD WAS SNIFFING, AND HIM COMING OUT WIRED FOR SOUND..THE INSPECTOR THREATENED MY BOYFRIEND NOT TO TELL SEARS THAT, THAT HE WAS A FRIEND OF ROYS. BUT THE INSPECTOR DENIED THAT WHEN I CALLED HIM. I SAID OH YOU DIDN'T TELL MY BOYFRIEND NOT TO SAY THAT TO SEARS THAT ROY WAS YOUR FRIEND...HE SAID NO I DON'T KNOW ROY BUT THE NAME SOUNDS FAMILIAR. WOW UNBELIEVABLE!!!!Will I ever get my roof fixed,or the rest of my insulation???

punkcrab says: (8 years ago)
I used sears home improvement to purchase and install my hvac system about 18 months ago, and they hired incompetent people to install it. 14 months after it was installed, the machine caught on fire, they did not install a grounding wire, the wiring inside the unit was done incorrectly, and sears refuses to do anything about it. Do not trust this company to do any work in your home, they might just burn it down. I'm lucky that I was home when my unit caught on fire.

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