Sears Home improvement Consumer Complaints All Reviews

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Sears Home improvement Reviews

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  • Too hot to wait a month

    We bought our h-vac unit July 2016. A few days before the year was up the unit stopped, came up with blower unit fault. We called and unfortunately no one is available on the weekend, they tell you to call back on Monday. Luckily the unit started back but on the weekend of July 22 it went out again. My husband called them back and they said it will be August 18th before they can come out for repair. They said if they get a cancellation they will call us. My husband is 69 years old and I have a pacemaker. We also have 2 teenagers that live here. I am very disappointed in Sears and I will... More...
    (Repair Services)
    djphill's Picture   djphill    0 Comments   Comments
  • HVAC Heat system turned off by installer - Permit Nightmare

    SEARS HVAC - Worse experience ever.  You get the whole central air and heating installed by Villanueva Construction & Home Remolding company out of Upland- CONTRACTED BY SEARS HOME IMPROVEMENTS.  I thought go through a reputable company that will handle everything.  I did not know this, but the installation was fine.  Completed in October 2015.  In March of 2017 I receive a letter from the City of Inglewood stating that the mechanical permit pulled to work on the HVAC system was not finalized by a city inspector.  I was told everything was... More...
    (Home Improvement)
    gmojica's Picture   gmojica    0 Comments   Comments
  • Weather beater windows

    I've purchased 5 windows a year and half ago. It has been nothing but headaches since then. I found a defect and requested repair. It took them 6 months to finally come out, just to slap a bandage on the issue. I had to fight them again to actually fix it. When they finally did, I found a new problem-2 of the windows were wrong sized. I filed a complaint with BBB but not only Sears told me they wouldn't do a thing to fix it, but also BBB was totally unhelpful. I kept fighting to get them to fix their mistake and finally got them to replace the windows. According to one repair... More...
    (Home Improvement)
    YuriK's Picture   YuriK    1 Comments   Comments
  • Shoddy siding job

    About five years ago, we contacted Sears to have siding installed. We paid over $17,000 to Sears and they hired a third party to do the job. We constantly called and complained t Sears about their shoddy work, and lack thereof. They did not work full days, and it took them thee times as long to get the job done. Te boxes of siding did not even have Sears name on it, it has Allside. We let Sears know about this. A year later, the siding started falling down. My husband noted that most of the siding was not even nailed down. We immediately called Sears, and they wanted an additional... More...
    (Home Improvement)
    pbailey78's Picture   pbailey78    1 Comments   Comments

    I was looking for a local company " Green City Windows in Bothell WA. for some referral business. When I googled it the top ad said get a quote from Green City Windows. I clicked it then the new site said Thanks for contacting Green City Windows GET A QUOTE and asked all the questions, qty windows my personal info , name address and phone number. A few minutes later SEARS CALLS. They advertised that companies name , misled me to believe that I was giving the info to Green City Windows and then stole their business lead....That Company is Trademarked.......Absolutly CORRUPT/... More...
    (Home Improvement)
    jjakesey's Picture   jjakesey    0 Comments   Comments
  • Sears Kitchen Remodel

    BUYER BEWARE! I am in my 9th week of a Sears kitchen remodel. Contractors are unreliable! They don't put up plastic, anything on the floor, and wood in the house. Plumber chipped my new countertop and new cabinet. Said that the contractors did not leave them enough room! They also ruined my wood floor by dragging appliances from living room to kitchen. New cabinets are cut open in the backs to go around plumbing issues. When asked to have plumbers come first, Sears said no, they come at the end. Really? Backsplash is an add-on. So you spend $25,000 for a kitchen and then have to... More...
    (Home Improvement)
    Leppid's Picture   Leppid    0 Comments   Comments
  • Central Heating and Air

    Consumer beware! It has been over a week that I spoke with Tom Harnett, Richard Sanders, Steve Kennedy requesting a credit to Sears account for $20K on a job that had not even got started due to the lack of knowledge from sub contractor and switch of air unit claiming they were out of stock. Beware that Sears may charge the account prior to even starting the job or completion. Now no calls, text, emails or complaints via customer service or Edgar Porsyan Dist. Gen. Mgr. are not returned. This could also be a violation of banking regulations of charging for services prior to completion. More...
    (Home Improvement)
    Barahung's Picture   Barahung    0 Comments   Comments
  • Central Heating and Air Installation

    08/27/2015 met with Tom Harnett sales representative with Sears. The presentation was great and my wife and I made a decision to go with Sears for the instalation of a new unit. At a price of near $20K. The next day we received a called to schedule the instatlation for for 09/01/2015. Acoording to sales representative a Sears representative was going to come to surveyed the home to document what was needed prior to begining the instatlation. On 09/01/2015 the installera sub contractor showed up claiming that the equipment was on it's way. He appeared to be a sub contractor to Sears... More...
    (Home Improvement)
    Barahung's Picture   Barahung    0 Comments   Comments
  • Sears Central air has not worked since installed months ago.

    I paid 8000 dollars to have Central Air Conditioning installed in my home. To start with. the installation waas sloppy. After drilling from the outside wall to the vent, the installer used expanding foam smeared all over my wall and patio. I assume it also went into the vent! A couple of weeks later Spokane had it's first hot day, and the AC did not cool. I called Sears, and they sent the same installer. He said, "It needs gas and I will do this in a week!" I called Sears to complain that he should fix his mistakes before doing more faulty insalls. He came back days... More...
    (Home Improvement)
    as901's Picture   as901    0 Comments   Comments
  • Kitchen remodel circus

    Biggest rip off ever! Stay as far away from Sears home improvement as possible. I was misled and lied to on so many occasion I can't even count. Don't let them in your house!!!! Been 5 months since I ordered new counter tops and an Island and the work is still not complete. Everyone blames someone else for the problems. All you get is double talk from the sales staff when you try to find out just what you are paying for till the end when they hit you with a bill. More...
    (Home Improvement)
    Nighthawk's Picture   Nighthawk    2 Comments   Comments
  • Sears Home Improvement. Rudest people ever.

    I have not dealt with Sears in a few years due to horrible service. I had a question today and I call the Home Improvement in Richmond 804-226-4414 and once again horrible customer service from the get go. How can you be having a conversation with someone and you present your question and you get cut off by them saying they have 4 calls ahead of you. When she came back to the phone she was so rude it was unbelievable. I have never talked to someone so rude. I advised her I would call her corporate headquarters. Needless to say she answered my question by advising me the unit column... More...
    (Repair Services)
    sheacock's Picture   sheacock    1 Comments   Comments
  • Misrepresentation of product, bad fit, uncaring management

    The Sears Home Improvement representative told us we were paying for a custom-fit countertop in our bathroom. When it was installed, the installer had to use an inch of putty on one side to fill in the gap and had to gouge into our wooden cabinet on the other side to make the poorly-sized countertop fit. We didn't get to see it until the terrible install was completed. By then, it was too late. When we complained that the countertop did not fit, we were told we had paid for an "off the shelf" countertop, not a custom job. We paid Sears two thousand dollars for something... More...
    (Home Improvement)
    JudyM's Picture   JudyM    0 Comments   Comments
  • Misleading tactics from Sales people

    Buyers beware The sales person from Sears Home Improvement gave us on estimate of $14,000.00 to replace 16 windows in our house,after we told him it was to much money he suggested to get more quotes and Sears would match the lowest price, we did, the sales guy came back and did match the lowest price, however; when it was time for the windows to be install I noticed the windows where different (Lower Quality) from the ones it was shown to us the first time, now since we do not want these windows they are charging us over $3000.00 for breaking the contract when it was them who did not... More...
    (Home Improvement)
    Waldorcha's Picture   Waldorcha    0 Comments   Comments
  • Sears: unreasonable

    Buyer Beware, take your business elsewhere: I was approached, in Sears, by a representative that was offering a special on home improvements. The sales representative that came out was very nice. I received two project managers as I was sold windows and flooring. I should have spoken to someone before I accepted the price as I found out that it was outrageous compared to other providers of service. The windows were over $5,000 for 7 windows but the flooring was the major issue. They charged over $2,200 for a 25 x 8 space that wasn%u2019t that because of non-movable cabinets and a... More...
    (Home Improvement)
    MsCA's Picture   MsCA    0 Comments   Comments
  • Sears siding and roofing mess

    We contracted with Sears in September/October to have roofing and siding on our older home because my husband is a disabled Viet Nam veteran. We hoped such a large company would handle the details so that we could relax through the process. The salesman, Stephen Ward, assured us over and over again that we would be very pleased with the results. Now, nine months later, the job is still not complete. Sears hires local contractors that we could have hired for much less money. They took out storm windows because the windows wouldn't fit after the casings were wrapped with the siding.... More...
    (Home Improvement)
  • Sears Never Fix Products

    Sears quoted an Aprillaire digital humidifer then installed an analogue one. Took me four months for them to honor their quote - although they installed a Honywell digital humidifer. It odesn't work - for the past five weeks I have been calling them because it is only 8% in my house when it is set to 45. They promise to return calls but no-one calls back. It is under warranty. The unit also failed in November and ended up running on auxiliary for the whole month doubling the cost of heating from the previous year when I had a 14 year old machine. It took them three weeks of my... More...
    (Home Improvement)
    JonH's Picture   JonH    0 Comments   Comments
  • Sears Siding

    I'm very upset. ?I weren?t reading the contract because it was in your laptop and not printed. ( I was getting the information from you) ?When you were leaving I asked you if you have the house tops in scallops/gables and you said that you didn?t include that because you forgot but you will added later and shouldn?t matter to the price. ?We were outside the house discussing going down with siding and I pointed to you the cellar door too. ? The material you showed me is sicker than the material on the house now. Tom Smith and Ivan Castallo both said that Sears does not... More...
    (Home Improvement)
    samyhilton's Picture   samyhilton    0 Comments   Comments
  • Dissapointed Customer

    purchased windows from Sears Home Improvement was told they were good quality windows double pane outside should be like storm windows, had a incident Thanksgiving week reported,because it was vandals we would have to pay to have it put in ok said it was $100.00 for the window, got a call 2 weeks later, rep said maybe we can just replace the glass, talked to my husband he told them there was damage to the frame. 2 weeks went by another rep calls and ask about the window again by then I'm a little be deterred thinking they should have already ordered the window, another 2 weeks pass and... More...
    (Home Improvement)
    help101's Picture   help101    1 Comments   Comments

    UNVELIEVABLE! My mother purchased a home AC outside unit on 2005 and city inspector failed the inspection. Noone ever notified us and now its 2013 and we are selling the property only to find out that the permit was never closed and we must reapply, repay, reinspect and bring the AC work to 2013 code. I have been calling Sears ALL DAY and no one helps, basically we are out of luck they say because the work is over 1 year and we would have to PAY to get an installer to come to the home and see what is wrong with the unti! Im in shock! We have no idea who to call now!!! More...
    (Home Improvement)
    crolinto's Picture   crolinto    0 Comments   Comments
  • Sears Kitchen Remodel Nightmare

    Do not under any circumstances allow Sears or anyone representing Sears in or around your home. This company's authorization to perform home improvement (home jack-ups/f***-ups) should be rescinded. Sears has managed to turn what was supposed to be a dream kitchen into a "living nightmare". These people do not care one iota about the people they are ripping off. If every customer who has had a bad experience with Sears tell twenty people about their experiences, we could run this incompetent pack of horse manure out of business tomorrow. I am up to eye-balls with Sears,... More...
    (Home Improvement)
  • must cancel

    Sears shows up tells me they will call to set a date for a kitchen remodeling job estimated at $20,000. No one calls. No one responds. "Contract " says I cannot cancel. An account opened with Citi bank but I cannot cancel it. Even the headquarters was not able to reach the "TEAM" that is supposed to be responsive. It has been 4 weeks and no one has take final measurements. I get no response. I just want to cancel project. More...
    (Home Improvement)
    guanyin's Picture   guanyin    1 Comments   Comments
  • Sears Roofing, Siding, and Gutters

    We scheduled an estimate for complete roof replacement, gutters, and siding. Sears lost out on estimated $25,000 of business because they could not supply a color swatch of the siding color that was required by our home owners association (HOA) for approval. They cancelled our appointment because they do not supply color samples of any kind, only the samples brought by the Sears representative that we are not allowed to keep. We have already received quotes from 3 other companies, all provided color swatches, samples, and brochures for materials. More...
    (Home Improvement)
    Homeowner122's Picture   Homeowner122    0 Comments   Comments
  • roofing

    3 years ago we purchased a new roof from Sears with all the "warrantees" etc. We were promised a non leaky roof or they will rectify it immediately. Well,I had a non leaky roof at the time-it was just very old and it looked ugly and looked as though it would start going soon. So instead of listening to a contractor friend who advised us not to do a new roof untill needed-we went ahead with Sears. Immediately we had rain inside my house and den. My walls look like they are melting and my ceilings are ruined. What did Sears do? Well after numerous calls they sent out the installer... More...
    (Home Improvement)
    Fox4045's Picture   Fox4045    0 Comments   Comments
  • Sears Kenmore air conditioning unit

    We had a Sears home improvement person come to our house and write up a contract to install an air conditioning unit. Today, 6 days later, he called and said they couldn't do it for the price that he said in the contract and wanted us to give him more money. We said we had signed the contract already for the other amount. We then went and canceled the contract WITHOUT telling us. We want the unit put in for the amount that the contract says. The next step will be getting ahold of the BBB. More...
    (Shopping, Chain Stores)
    skidoo's Picture   skidoo    1 Comments   Comments
  • bathroom remodeling gone wrong

    On March 25-26, Sears worked in my home on a bathroom remodeling project. When the wall system was about to be installed, it was discovered that Sears had the wrong wall color! Therefore, the project was stopped; leaving me with a newly installed acrylic tub but no wall covering. On April 6, Sears completed the surround wall unit (this time with the right color). After three days, deep scratches were noticed on the bottom of the tub. On April 10, the contractor, who had to come out to adjust our water (We were left with lukewarm to cold water.), took pictures of the scratches and... More...
    (Home Improvement)
    porterm's Picture   porterm    0 Comments   Comments
  • Rip Off

    The sales rep that came out he charged me for items that did not need to be charged, ex: move a bed did not do, remove window bars did not do and remove window sill was not done either. they gave me credit for the moving the bed and removing the window sills but would not credit the removal of the window bars even though they installed the windows from the inside the bars had no effect on the installation. also when they went to finalize my bill they see the sales rep failed to include the HVAC charges and added them in after everything was completed. it took them 3 months to install the... More...
    (Home Improvement)
    boycottsears's Picture   boycottsears    0 Comments   Comments
  • Kitchen Disaster & Horrible Service

    I signed a contract on 4-23-12 for a kitchen remodel. The salesman lied about the time frame & that the only subcontractor would be for the countertop. That company made us take out the temporary sink. Not all the bad cabinets were initially hauled off, the new faucet had a leak & it took 3 attempts to secure my dishwasher. On 5-4-12 I asked the salesman for another copy of the contract cd as mine wouldn't open & that I wanted to look at countertop samples again. He showed up on 6-12 & didn't turn in the order nor did another employee who came out on 6-23. Their... More...
    (Home Improvement)
    Georganne's Picture   Georganne    4 Comments   Comments
  • Replacement windows nightmare

    We had Sears do $12,000 of replacement windows on our house. First, they ordered and installed the wrong windows. Second time around, the downstairs windows done beautifully. Upstairs it looked like Edward Scissorhands did the install. So much damage was done to the walls and sills that a carpenter had to be sent in for repairs. I was told the upstairs installer was the son of the downstairs installer and he really wasn't traines. Whatever the salesman tells you is a lie - we were never able to contact him and the work was actually just outsourced. When we drove by to check on the work... More...
    (Home Improvement)
    julieburgman's Picture   julieburgman    0 Comments   Comments
  • Air Conditioning Unit

    In March, I paid approximately $8500 for a brand new A/C unit. I experienced nothing but headaches. First, they ordered the wrong size. They installed window units while waiting for the new unit. Second, the SC contractor installed the wrong unit and mismatched parts. Third, coils were not the right fit for the unit and was held together with tape ONLY. Fourth, instead of saving money, our bill doubled. Fifth, Calling a customer service was a nightmare. Sixth, it is now September and we have paid for 2 service repair at $120 a visit=$240. I could go on; however, I would need a book. My... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    Myragator's Picture   Myragator    0 Comments   Comments
  • Horrible roofing job

    Sears replaced my roof in 2011. 4 months after i found they never re-connected my exhaust vents which was causing moisture to blow into the attic. After i complained they said this was not a big deal and it would okay if it was never connected. The moisture would not damage my attic. A few months after I then found they installed an incorrect dryer roof vent which got blocked with the lint and caused a fire in the vent. I would not recommend Sears. More...
    (Home Improvement)
    apopkacb's Picture   apopkacb    2 Comments   Comments
  • Installation and pricing of granite countertops

    I had granite countertops installed and was ripped off on the pricing. The salesman told us the pricing was based on square footage and included everthing. We were charged almost $100.00 a square foot for 57 square feet which is quite high compared to any other granite place I contacted, but then were charged for a sink, faucet, installation, electric, plumbing, commission etc. This breakdown was never in our contract that we signed. We were told that the $99.00 included installation and the sink, etc. The contract only had a figure at the bottom with no breakdown. Bottom line, the... More...
    (Home Improvement)
    Sharon9103's Picture   Sharon9103    1 Comments   Comments
  • Sears sucks

    This review has been resolved or replied to by this company. I recently bought a garden tractor from Sears, and I really regret dealing with them. They sold me a full warranty plan, but when I need them to come out, I am told that I have to wait 35-40 days! The machine does not even run! IT won't even start! Please don't be a fool and buy from them. This is an outrage; I will never buy from them again and will certainly tell everyone I know how rotten and misleading their advertising is, this is the first of many sites I plan to visit. More...
  • Sears cabinets price

    My kitchen was remodeled by Sears Home Services/Improvement and it was an horrible experience. The contract was signed at the end of August 2010 and my kitchen was not completely done until February of 2011. There was issue after issue. The cabinets were supposed to be installed in October, they were not installed till December. The employees forgot to put in the permit paperwork so that was another delay. The installers did a sloppy job. I spoke to manager numerous times and he admitted mistakes were made. He stated he would give me a discount but even that was disappointing. The kitchen... More...
    (Home Improvement)
    Joycetippins's Picture   Joycetippins    3 Comments   Comments
  • impact windows

    I work in the service industry and i cannot believe that Sears, a company I chose over 5 other companies to install impact windows in my house has been nothing but a great disappointment. I had the company 3 times send professionals to my house to measure my windows which i admired as i felt it is so important to make sure all parties concerned are aligned with the job needed to be done. I signed a contract and paid on the spot almost 9000 thousand dollars before the order was even sent to production and was told the order takes 3 weeks and on hte 4th week the work would... More...
    (Home Improvement)
    batyab's Picture   batyab    0 Comments   Comments
  • Not happy

    We wanted to remodel the kitchen and we called Sears. We had a sales guy come in in December 2010 and we were impressed buy his presentation. We sign a contract and expected the job to be done in about 1 week after materials were received. All turned into a nightmare. Doors had defects, that we were told are normal, mismatched colors and side panels were cheap looking. It took Sears 6 months to bring the kitchen to something that looks like what we signed for. We will never use Sears services ever again. More...
    (Home Improvement)
    ramonez1's Picture   ramonez1    0 Comments   Comments
  • Denied rebate for new heat pump installation

    I contracted with Sears Home Improvement Products to install a new Sears 2.5 ton heat pump system in my home on 4-13-2011. The job was initially completed on 4-27. However, just after the initial completion of this system, the project coordinator contacted me with what can be best described as a thinly veiled attempt to pay more money because the electrical installation costs exceeded the sales person estimate. My contract specially detailed additional financial incentives for a $800 gift card and a $325 cash rebate that is still being advertised nationally. Also, this system would qualify... More...
    (Home Improvement)
    unclebob49's Picture   unclebob49    2 Comments   Comments

    Do Not Use SEARS Home Improvement Co. for any installations that are crucial to your home or comfort. They do not have emergency weekend telephone numbers and use local independant contractors. That being said I will tell my story: I Just bought a house and was in the process of updating a lot of thing's including a central air had none, but had a forced hot air furnace with duct work in place. I interviewed 3 Contractor companies for installing a Central Air system to my forced hot air furnace. Sears was the most competetive so I signed with them. Next step,... More...
    (Home Improvement)
    inrealestate's Picture   inrealestate    2 Comments   Comments
  • Be Sure They Have Permits

    had a kithen remodel by "licensed contractor" who sold himself as someone who can do "all and general contracting"..turns out HE CAN'T..did VERY BAD electrical without a permit...things wired wrong...not up to code...even buried a live outlet behind a built in hutch..that now has to b ruined to get to and address...sears home improvemnet project manager and district manager are morons and imposters..i am just PRAYING for a fire so i can b sure they will get caught..fell bad for the contractor cause he was ok..just dumb..a... More...
    (Home Improvement)
    jrp12's Picture   jrp12    0 Comments   Comments
  • Terrible Experience

    A Sears salesman (Tom Shadmand) convinced me to sign a contract with Sears for siding and gutters. After the contract was signed, I had great difficulty getting in touch with Tom and other members of the Sears team. Some representatives could not even find a record of my contract and attempted to schedule another estimate! After all this, Sears said that their siding did not match the part of the house that already had siding. So, they switched to the siding that I already had even though they said it was far inferior to the Sears siding for which I'd paid a premium. Sears also... More...
    (Home Improvement)
    lauc's Picture   lauc    1 Comments   Comments
  • New Heating and A/C

    We have been given the wrong Heating and A/C unit and have been given the run around. They actually said they could construct something so it would work. I was appalled because we did not pay 8,400 for them to make something that fits. We paid for a new unit not something that is piecemealed together. Mitch Disney is supposedly our so called project manager but he has never come to our home to see what the problem is, he has only called a few times but nothing has been settled as of 9 April 2011. We have tried several numbers to talk to someone at Sears Headquarter that is over... More...
    (Home Improvement)
    singljo53's Picture   singljo53    0 Comments   Comments
  • New Furnace

    I purchased a new furnace from sears home improvement and cannot Tell you how many issues the overly aggressive salespeople mislead me on., and it was like pulling teeth to get resolved.,. They swore it would be Sears employee's who install and of course it wasn't., they first installation person was like able but not trained on carrier furnaces, and never should have installed, we then had oil leaking and had to have another contra tor come and fix it., within the space of six months. even with an oil leak it took several weeks to get someone out to repair the faulty... More...
    (Home Improvement)
    stu426's Picture   stu426    2 Comments   Comments


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