Sears Home improvement Support Tickets All Reviews

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Sears Home improvement Reviews

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  • Misleading sales, no support of bad product



    Thirteen months ago, we went with Sears HI to put vinyl siding on our home. The salesperson really sold us on how Sears would "stand by its product" and the "lifetime" warranty. Well, now 13 months later, the siding is falling off the house, seemingly b/c the installers did not use nails in the trim. I called Sears expecting their "stand by their product" service, and got told it would be $100 for them to even come look at it. The product is broken, falling off my house, and all this paperwork I have that says "lifetime warranty"? It's... More...
    (Home Improvement)
  • No Water Heater installation in Gainesville Florida



    My original order started under this phone number: 352-335-3395 I originally spoke to Ivy Woods and she informed me that there was not an installer available in my area and that she spoke to her area manager and that I could wait for one to be hired but the area manager recommended for the order to be cancelled. I let her know that I would rather have Sears Home Services install it. I called her again but could not reach her so I called to speak to anyone available. I then reached Brenda about a month ago. She was nice and said that she will see if someone was finally going to be... More...
    (Home Improvement)
  • horrible unprofessional service!!!!



    I work in the service industry and i cannot believe that Sears, a company I chose over 5 other companies to install impact windows in my house has been nothing but a great disappointment. I had the company 3 times send professionals to my house to measure my windows which i admired as i felt it is so important to make sure all parties concerned are aligned with the job needed to be done. I signed a contract and paid on the spot almost 9000 thousand dollars before the order was even sent to production and was told the order takes 3 weeks and on hte 4th week the work would... More...
    (Home Improvement)
  • Broken Heating & Air Unit Under Warranty



    My four year old Heating and Air Unit purchased at Sears Home Improvement has broken. I first reported the issue to Sears on 8/6/11. At this time I was told that Sears does not currently have a technician in my area and that I would hear back from them within 24-48 hours. I live in the Savannah, GA, area and can't believe that there wouldn't be a technician in such a large market. By 8/9/11, I still had not heard back from them. Upon contacting them again, they indicated that they still didn't have a solution for finding a technician but that they would send this to... More...
    (Home Improvement)
  • Wanting my promised rebate



    Sears Home Improvement installed a 2.5 ton Sears heat pump in my home on 4-27-2011. I am seeking a promised cash rebate from Sears Home Improvement services for the amount of $325 as promised and detailed in my sales contract, (job number 11644376). I cannot get a commitment from the project coordinator, (Patrick Lutz) the sales person located in Charlotte, NC, (Eric Garcia) or the general manager at his location. It seems that Sears did a poor job between the sales person who quoted the job, the individual contractors, (A/C and electrical) of identifying the system costs. However, as I... More...
    (Home Improvement)
  • New A/C unit



    We have been given the wrong Heating and A/C unit and have been given the run around. They actually said they could construct something so it would work. I was appalled because we did not pay 8,400 for them to make something that fits. We paid for a new unit not something that is piecemealed together. Mitch Disney is supposedly our so called project manager but he has never come to our home to see what the problem is, he has only called a few times but nothing has been settled as of 9 April 2011. We have tried several numbers to talk to someone at Sears Headquarter that is over... More...
    (Home Improvement)


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