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Sears Home improvement Complaint - DON"T USE SEARS - Central Air Installation
Sears Home improvement Complaint

Sears Home improvement Complaint

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DON"T USE SEARS - Central Air Installation


Do Not Use SEARS Home Improvement Co. for any installations that are crucial to your home or comfort. They do not have emergency weekend telephone numbers and use local independant contractors.

That being said I will tell my story: I Just bought a house and was in the process of updating a lot of thing's including a central air system...house had none, but had a forced hot air furnace with duct work in place.

I interviewed 3 Contractor companies for installing a Central Air system to my forced hot air furnace. Sears was the most competetive so I signed with them. Next step, they sent in a local contractor to assess the job. He said that it wouldn't work and I would be unhappy with the results because the cold air wouldn't be blown up the bedrooms (Custom Split Level Home with 4 floors instead of the usual 3).

Sears sent the sales people back in. He tested my system and said that I had a 2 speed blower on the furnace and that it should work. I demanded that the local contractor come back to assure me as to what the salesman said was true.

Contractor tested the 2 speed blower in my system and said that it still wouldn't work. I said what about a booster motor that could be put on the 2 vents that were the problem (one vent already had one that didn't work-thus the recommendation on my part). He said that would work so we scheduled the job to start.

Installation took the better part of a day. I added a dehumifier which was installed and they also installed a separate Condensation Evaparator unit. In comes the electrician to run wiring to the unit and the compressor from the fuse box. All is well and working well on Thursday in time for my company from South Carolina to visit during the Memorial Day weekend.

Thursday night sleeping was terrible...it was hot. I checked the unit and it wasn't working and breaker in the fuse box was tripped. I call Sears on Friday morning and they sent the installation contractor back on Friday morning. He checked out the system and said that everything was working well..off he goes.

Friday late morning, My wife and I and the guests went visiting (left the AIR on) and came back about 6:30 pm the house was a sauna because we closed all of the windows. TRIED EVERY NUMBER I WAS GIVEN FOR SEARS HOME IMPROVEMENT, LEFT MESSAGES EVERYWHERE BUT COULD NOT GET TO SPEAK WITH ONE PERSON, EVEN TRIED ALL NUMBERS AGAIN ON SATURDAY...NOTHING. Memorial Weekend was ruined due to the heat because Sears has no emergency weekend telephone numbers.

Adding Insult to Injury: Contractor came on Tuesday afternoon (after the Holiday Weekend was over) and replaced the Condensation Evaperator unit which he thought was the problem. Unit worked fine for about 2 hours and then no cold air again. My wife went down to do laundry and found the basement floor full of water to which she put a pail underneath the CE unit because it was leaking all over the floor.

Contractor is back (scratching his head) everything checks out. Long story longer, Electrician was supposed to run a hardwired line to the CE unit but instead pluggeg it into one of the recepticles in the basement. This recepticle worked when you turned on the basemnt light but didn't work when it was turned off...How stupid is that NOT TO CHECK EVERYTHING. This whole process was a comedy of errors and ommissions.

FACT STILL REMAINS, SEARS HOME IMPROVEMENT COMPANY IS NOT GOOD AND IF YOU NEED THEM OVER A WEEKEND FORGET IT, DON'T GIVE THEM THE JOB.


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Comments


inrealestate says: (8 years ago)
 0
Update by Author 7/26/11

Central Air Unit from HELL....After failing the town's electrical inspection on 3 points, we finally passed (7/15) after the electrician returned and corrected the 3 problems. WAIT A MINUTE...ITS NOT OVER YET 7/22 fuse box circuit breaker to unit tripped at 10:00 o'clock at night and wouldn't reset...NO AIR AGAIN. Electrician is back on Saturday morning and couldn't find out what the problem was so he replaced every thing.

I hope this is the last I have to deal with the incompetent group that Sears used to install my Central Air from HELL



inrealestate says: (8 years ago)
 0
Update by Author...HERES YOUR LAUGH FOR THE DAY ABOUT SEARS....I contacted a Social Media Customer Care Rep....WHAT A LAUGH...Cuustemer Care isn't anywhere in their vocabulary. They offered me a $100 gift card to Sears to make me happy. When asked if that would make her happy,the Customer Care person siad NO.

My Internet Attack will continue. Stay tuned.......




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