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Sears Home improvement Complaint - Kitchen Disaster & Horrible Service
Sears Home improvement Complaint

Sears Home improvement Complaint


Kitchen Disaster & Horrible Service

I signed a contract on 4-23-12 for a kitchen remodel. The salesman lied about the time frame & that the only subcontractor would be for the countertop. That company made us take out the temporary sink. Not all the bad cabinets were initially hauled off, the new faucet had a leak & it took 3 attempts to secure my dishwasher. On 5-4-12 I asked the salesman for another copy of the contract cd as mine wouldn't open & that I wanted to look at countertop samples again. He showed up on 6-12 & didn't turn in the order nor did another employee who came out on 6-23. Their executive office in Austin sent me a copy of the contact on 6-22. The 6-4 teardown didn't begin till 6-26. The cabinets weren't the color I expected & cabinet drawers look like they'd been pieced together. My 12" extension was only 9". They finally brought backsplash samples the end of July. One side is open to the living room & the extended side is not flush with the lower existing wall. They can't make it look any better. On 10-5 another subcontractor painted that wall so it would blend with the back of the new cabinets. The subcontractor doing the backsplash fixed a gap left by the countertop people but I still have gaps where the cabinets & furdown meet. My phone calls, e-mails & text were repeatedly ignored. The only time they called me was from my complaints to their Austin rep that was handling my case, which is now closed. Most of the time, no one came the day they should have. When I asked for compensation I was rudely offered a $200 gift card & reminded they sent people out trying to satisfy me.

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ExSearsSubcontractor says: (8 years ago)
As a former 8 year subcontractor of SHIPS what i would do is this.
First off i would contact your local code enforcement office and report whoever hooked up your faucet.
99.9 out of 100 your cabinet installer installed your faucet, right ?? 100 percent UNLAWFULL !!!

Was a Plumbing or Electrical permit present on the job ???

The Sears media team does NOT care about anybody !!!! They are only present to suppress the Truth about this so called professional company !!!!

Trust me here folks, in my time with this company i have dealt with 1000's of people who have been ripped off, lied too, and have paid for items they never got !!!


Georganne says: (8 years ago)
I haven't heard from anyone since Nov 5 telling me my case has been reopened. Now, I've discovered a chip in my granite countertop.

SearsCares says: (9 years ago)
Good afternoon Georganne,

I saw your post today and wanted to reach out to you to offer our assistance. My name is Mike and I am a member of the Sears Social Media Support team. I am sorry to see that your home improvement issues are unresolved as of yet. If you will send us an e-mail containing your case number to SMAdvisor@searshc.com, we will have your case manager contact you to provide you any assistance that you may need. Thank you for your time and we look forward to resolving this matter.

Thank you,

Mike D.
Sears Social Media Support

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