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Kitchen Disaster & Horrible Service Comments
Sears Home improvement Complaint

Sears Home improvement Complaint

Kitchen Disaster & Horrible Service

I signed a contract on 4-23-12 for a kitchen remodel. The salesman lied about the time frame & that the only subcontractor would be for the countertop. That company made us take out the temporary sink. Not all the bad cabinets were initially hauled off, the new... More...



ExSearsSubcontractor says: (7 years ago)
As a former 8 year subcontractor of SHIPS what i would do is this.
First off i would contact your local code enforcement office and report whoever hooked up your faucet.
99.9 out of 100 your cabinet installer installed your faucet, right ?? 100 percent UNLAWFULL !!!

Was a Plumbing or Electrical permit present on the job ???

The Sears media team does NOT care about anybody !!!! They are only present to suppress the Truth about this so called professional company !!!!

Trust me here folks, in my time with this company i have dealt with 1000's of people who have been ripped off, lied too, and have paid for items they never got !!!


Georganne says: (7 years ago)
I haven't heard from anyone since Nov 5 telling me my case has been reopened. Now, I've discovered a chip in my granite countertop.

SearsCares says: (7 years ago)
Good afternoon Georganne,

I saw your post today and wanted to reach out to you to offer our assistance. My name is Mike and I am a member of the Sears Social Media Support team. I am sorry to see that your home improvement issues are unresolved as of yet. If you will send us an e-mail containing your case number to SMAdvisor@searshc.com, we will have your case manager contact you to provide you any assistance that you may need. Thank you for your time and we look forward to resolving this matter.

Thank you,

Mike D.
Sears Social Media Support

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