Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Sears Home improvement Complaint - Misrepresentation of product, bad fit, uncaring management - Sears Home Improvement
Sears Home improvement Complaint

Sears Home improvement Complaint

ADVERTISEMENT

Misrepresentation of product, bad fit, uncaring management - Sears Home Improvement


The Sears Home Improvement representative told us we were paying for a custom-fit countertop in our bathroom. When it was installed, the installer had to use an inch of putty on one side to fill in the gap and had to gouge into our wooden cabinet on the other side to make the poorly-sized countertop fit. We didn't get to see it until the terrible install was completed. By then, it was too late. When we complained that the countertop did not fit, we were told we had paid for an "off the shelf" countertop, not a custom job. We paid Sears two thousand dollars for something we could have picked up at Home Depot for $300 because we trusted the Sears name. Sears does not let you see what you are agreeing to purchase but gives you a CD instead. Sears told us that their representatives should have made clear to us that we should immediately find a computer and printer and print out the contract, but the reps said NOTHING like that. Instead, they just kept repeating that Sears is a name to be trusted and we had a 100% customer satisfaction guarantee. Now, our bathroom looks worse than when we started and we're out two thousand dollars.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Sears Home improveme...
SUBMIT a ticket
for Sears Home improveme...
WATCH videos
for Sears Home improveme...
More Sears Home improvement Reviews and Complaints MORE reviews and complaints
for Sears Home improveme...

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Sears Home improvement reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team