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Sears Home improvement Complaint - Sears Home Improvement - Consumers beware! Do not conduct business with this company - Tiled back splash
Sears Home improvement Complaint

Sears Home improvement Complaint

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Sears Home Improvement - Consumers beware! Do not conduct business with this company - Tiled back splash


I had tiled backslash installed by Sears Home Improvement in May 2015. The workmanship was terrible. The finished installation looks like it was done by a child of 5 years old. It is just terrible. Sears has refuse to redo the tile over. I have tried to get in touch with the contract manager, Isebella Rodrique who is now not returning my calls. She said it is up to Sears if they want to make any corrections. Wow! this was not the sales pitch she gave when she was making this sale.

This is highway robbery by Sears Home Improvement. First, installation that should have taken 4 hours tops to do took 8.5 hours. In the middle of installation, they ran out of tiles, The installer tried to make the tiles last by spacing the tiles all different lengths. Some grout lines are a fraction of inches, while others are inch or more. When he could not make the tiles last, he left to go back to Virginia to pick up more tiles to complete the installation. He came back two hours and 45 minuets later and completed the job at round 6:20 pm. A blind person can see how bad the installation is (no offense intended).

Sears need to do the right thing and for fill what Isebella Rodrique promised when she was making the sales pitch. She said Sears Home Improvement has full customer satisfaction or your money back. In her sales pitch, she said Sears Home Improvement will re-do any part or all the installation if customer is not satisfied. Now Sears Home Improvement has proven that they are low-down, fly by night thieves. Consumers be ware of this company.
Sears Home Improvement and its employees are liars who will say anything to make a sell. It is all about the money! Once they get your money, to hell with the consumer.

This company should not be allowed to operate. I will continue my fight with Sears Home Improvement until this is made right.

-Fran from Maryland.


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