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Sears Home Improvement. Rudest people ever. Comments
Sears Home improvement Complaint

Sears Home improvement Complaint

Sears Home Improvement. Rudest people ever.


I have not dealt with Sears in a few years due to horrible service. I had a question today and I call the Home Improvement in Richmond 804-226-4414 and once again horrible customer service from the get go. How can you be having a conversation with someone and you... More...



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jbraselton2 says: (2 years ago)
 0
Worst service ever. Made an appointment last week (May 24) for tomorrow at 6:00 pm. Was called today about 3:30 saying they weren't sure if they would be able to make it and would call back in ten minutes. They called back about an hour later saying they needed to reschedule to be closer with other appointments. Talked to supervisor who said that they have staff development meetings tomorrow and that the appointment shouldn't have been made in the first place. Why weren't we notified pronto of the mistake last week? Already made plans to have them be here tomorrow and they won't show. Now I know why Sears is going out of business. Awful customer service. Note: We called them for this appointment because we had *AWESOME* customer service three years ago. Things have gone down the tubes.





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