Sears Home improvement Complaint

Sears Home improvement Complaint

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Sears Siding - Siding installation


I'm very upset.
?I weren?t reading the contract because it was in your laptop and not
printed. ( I was getting the information from you)
?When you were leaving I asked you if you have the house tops in
scallops/gables and you said that you didn?t include that because you
forgot but you will added later and shouldn?t matter to the price.
?We were outside the house discussing going down with siding and I
pointed to you the cellar door too.
? The material you showed me is sicker than the material on the
house now.

Tom Smith and Ivan Castallo both said that Sears does not deal with
subcontractors.
Sears have own employees.
It does not look like this is what is happening because Andre is a
subcontractor.

My agreement with Ivan that the top of the house supposed to be gables
not siding, I don't see that is happening I see that the it?s normal
sidings please adjust that immediately.

My agreement with Ivan that all the doors/entrances in the house will be
wrapped with flashing. please do that accordingly.

Debbie, Tom and Ivan all of you had said that you have a crew that is
going to come work here, I only see one person which is a subcontractor
,work is going very slow.

You charged my credit card on the November 20th for the full amount of
the credit card limit I don't know why because my understanding you
would start charging me on the day of the job which is he started on
Monday December 2nd .

I see that the work is going very slow because it's one man show and it
doesn't look like it's going to take a week or two Ivan and Debbie had
told me that it should not take more than two weeks I know it to contact
the it says 3 weeks.
But anyway you charge me on the 20th so I should count from the 20th.

And now CSR contacted me that I m being transferred to collection

Please contact me at I have a lot of concerns about this project I think
for the price that you are charging me comparing to the same in the
industry like Lowes there is a big difference almost double.
And if I compare to private contractor it will be for the whole job
about about 70% less than Sears price. This communication, including attachments, is confidential, may be
subject to legal privileges, and is intended for the sole use of the
addressee. Any use, duplication, disclosure or dissemination of this
communication, other than by the addressee, is prohibited. If you have
received this communication in error, please notify the sender
immediately and delete or destroy this communication and all copies.


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