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Sears Home improvement Complaint - Terrible Experience
Sears Home improvement Complaint

Sears Home improvement Complaint

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Terrible Experience


A Sears salesman (Tom Shadmand) convinced me to sign a contract with Sears for siding and gutters. After the contract was signed, I had great difficulty getting in touch with Tom and other members of the Sears team. Some representatives could not even find a record of my contract and attempted to schedule another estimate! After all this, Sears said that their siding did not match the part of the house that already had siding. So, they switched to the siding that I already had even though they said it was far inferior to the Sears siding for which I'd paid a premium. Sears also refused to adjust the bill and denied some of the information that had been given to me verbally during the sales pitch. I luckily cancelled the contract in time to prevent them from putting the siding and gutters up. Avoid Sears.


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Comments


SearsCares says: (7 years ago)
 0
To lauc,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with the siding on your home. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist.
My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the siding was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (lauc) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support






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