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Sears Home improvement Complaint - Weather beater windows - Weather Beater Laminate window.
Sears Home improvement Complaint

Sears Home improvement Complaint

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Weather beater windows - Weather Beater Laminate window.


I've purchased 5 windows a year and half ago. It has been nothing but headaches since then. I found a defect and requested repair. It took them 6 months to finally come out, just to slap a bandage on the issue. I had to fight them again to actually fix it. When they finally did, I found a new problem-2 of the windows were wrong sized. I filed a complaint with BBB but not only Sears told me they wouldn't do a thing to fix it, but also BBB was totally unhelpful. I kept fighting to get them to fix their mistake and finally got them to replace the windows. According to one repair person who came by, Sears doesn't provide insulation material to workers. As of now, only 1 out of 5 windows are properly insulated. Why would anyone pay so much for weather beater if it wasn't for increasing energy efficiency? I can't even count how many hours of work I had to miss dealing with this company. I still owe money on these windows and I just don't think it's right for them to not have any consequences for delaying everything and not taking any responsibilities while I, the customer, gets charged a fee if my payment is late. I am trying to get some sort of compensation but can't seem to find the right department and have been getting the run-around. The sales person asked me why I chose them at the time of purchase. I replied that I trusted Sear's name and its long history. Boy was I wrong? They don't seem to believe in customer service and they'd even insult you. . They have grossly disappointed me and I'll never buy anything from them.


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