Sears Home improvement Reviews and Complaints All Reviews

allme102's Picture Comment by allme102  0

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I have had two SHI people to my house, the first stood at my door and told me if I am getting quotes, Sears will be the most expensive, and he would be waisting my time. Sears called back to see how the esitmate went, i told them what happened and they apologized and offered me a discount and a new rep. The new rep showed on time, freindly and knowledgeable. We got an estimate for 21K worth of windows, insulation, siding, garage door, and new ac. I told him I would make a decision and be in touch. I sent him an email asking for several items, (written estimate, scope of work, pics of windows since i never saw them when he was out). It took him two weeks to respond,with a picture of the window, and a statement remove and hall away all items they replaced. I sent another email, and two voice mails, asking for scope of work and written estimate. No response. I called the main office, left voice mail at 8am, finally got a call from district manager at 4pm. Stated he would call rep call me back. the responce from the Dist Man 2 hours later, they need to be sure I am going throught with this, their busy and I am asking for alot of my rep, without assurance that they will get the work, but he will have rep call me today. No call, just another email with quick notes of scope of work, and still no written esitmate, but my estimate went up by nearly 5K. Is this really Sears now? Sad, upset and confussed. I try to give a company my business and want guarentees for it, and they apparently dont do that.

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