Sears Home improvement Reviews and Complaints All Reviews

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Sears Home Improvement s Timeline
May 12, 2013 Maureen McMahon signs agreement with Sears Home Improvements for
purchase and installation of a central air conditioner unit and a furnace
Sears salesman is Edward Aronson
With the agreement, Sears offers and Maureen accepts 12 months no-interest financing for the contract which totals $10,329.30
Aronson offers our choice of $850 Sears Gift card or reduction in contract price. Sears gift card is chosen
Aronson states that charge to interest free account will not occur until the installations are completed and pass inspection by the township
Contract states “formal completion of this installation does not occur until the inspection(s) is completed (if required) and that the balance due will not be collected until such time, as provided in my installation contract.”
Installations of both units are scheduled for June 4, 2013.
June 4, 2013 Installations occur as scheduled.
June 4, 2013 Sears charges credit account contrary to contract wording. (This was not
discovered by McMahon/Hoffman until the July Citibank bill was received. The June bill was never received). He July bill includes a $25.00 late charge.
June 5, 2013 Maureen calls Township of Old Bridge and accepts the first open inspection date
which is July 2, 2013
July 2, 2013 Township inspector arrives; inspects furnace and gives notice that installation is
not in compliance with code and we are in violation of fire and safety laws.
July 3, 2013 Maureen calls Sears Home Improvements –
Shulanda Rhodes
800-222-5030 X 5465
Call is sent to voice mail and Maureen leaves message
VARIOUSDATES Maureen makes two subsequent phone calls to Shulanda Rhodes and sends two
faxes. No messages are returned.
Township of Old Bridge notifies McMahon/Hoffman that a $2,000 fine is pending for uncorrected violation of the fire codes.
July 19, 2013 Credit account statement is received in mail from Citibank showing past due
balance from previous month and a late fee of $25. Previous statement was never received

Maureen and Michael both make phone calls. Michael leaves messages with answering services at various numbers including Sears Home Improvements Quality Assurance department. No calls are returned.
Michael is finally connected with Sears National Quality Assurance agent. She verifies that Sears’ sub-contractor was notified three weeks ago. Michael informs her that we were never contacted by them and our concerns were never acknowledged.
Maureen reaches Sears credit department and explains the situation. Maureen is informed that all charges would be reversed. In fact, only the $25.00mlate fee was reversed and the charge of $10, 329.30 remains on the account as of July 28, 2013.
July 21, 2013 Maureen calls Aronson and leaves message on his voice mail. He assures us
that he will contact the appropriate people and it will be taken care of.
July 24, 2013 Service technician schedules a visit for Saturday July 28, 2013.
July 28, 2013 Technician reviews notice from Township inspector and the installation.
Technician advises Michael that the part that Township is requiring is no longer manufactured and that he believes that the company that made it is no longer in business.
Michael leaves two voicemail messages for Aronson.
Aronson returns phone calls and Michael informs him that unless some notification is received by the end of the day on Monday July 29, 2013 that all
corrections would be made, legal action would be taken.
1. Total balance on credit account must be reversed.
2. Letters must be sent to all three national credit reporting agencies explaining that the past due balance was entirely the fault of Sears and should not be reflected on Maureen or Michael’s credit history.
3. Code violations must be remedied.
4. Township of Old Bridge must be advised DIRECTLY BY SEARS that corrections have been made.
5. Written assurance must be received from Sears that the credit account will not be charged until the deficiencies are corrected and THE INSTALLATION HAS PASSED INSPECTION BY THE TOWNSHIP OF OLD BRIDGE.
6. Since Maureen and Michael do not plan to patronize Sears ever again, the $850 rebate will be credited directly to the credit account or paid to McMahon and Hoffman by check rather than as a Sears Gift Card.

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