Sears Home improvement Reviews and Complaints All Reviews

Rocks's Picture Comment by Rocks  0

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We installed a heating and cooling system 12/13/12 from Sears and had nothing but problems. don't waste your time with Sears home improvement . The thermostat was incorrectly installed, and so every season the installer would have to come out and fix the problem without resolving the problem which was very frustrating because we would have to take time off from work to correct the issue but then to discover that when one issue was resolved another arose. 18 months have come and gone and feeling like we've been bamboozeled. The unit has not been working properly so we called the original installer and he is now instructing us to call Sears ( what a run around!) we call sears and find out that the warranty on the unit has now expired but gladly offered their maintenance plan:
Air conditioning unit $700.00 for 2 years and heating unit $286 for 2 years :O
We have a child with chronic asthma and sweating like you would not believe!

DON'T make the mistake we made. If they approach you in any of the Sears store while you are shopping which was what they did to us, RUN!

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